TZS
KES - Kenya
UGX - Uganda
RWF - Rwanda
NGN - Nigeria
ZAR - South Africa
USD - Zimbabwe
GHS - Ghana
ETB - Ethiopia
ZMW - Zambia
USD - International
Short answer
No. VPS and dedicated servers (VDS) are not covered by the money-back guarantee and are not refundable once set up, because the server resources are reserved for you as soon as you order. The 30-day money-back guarantee covers yearly web hosting, reseller and master reseller hosting.
What the guarantee covers
| Service | 30-day money-back |
|---|---|
| Web, WordPress, cloud and corporate hosting (yearly) | Yes |
| Reseller and master reseller hosting (yearly) | Yes |
| VPS (international or Tanzanian) | No |
| Dedicated servers (VDS) | No |
| Domains | No (paid to the registry) |
The money-back guarantee answer explains the details.
Why servers aren’t refundable
The moment a VPS or VDS is created, CPU cores, memory and IP addresses are reserved for you alone, and licences such as Windows or cPanel are paid for up front. Those costs can’t be recovered if the server is cancelled.
Before you order
- Start monthly. Order a VPS on a monthly cycle, test it with your real workload, then switch to yearly (the setup fee is waived on yearly plans).
- Ask us first. Tell our team what you plan to run and we’ll suggest the right size, so you don’t pay for more than you need.
- Not sure you need a server at all? Many Tanzanian business sites run well on web hosting, which is covered by the guarantee.
Upgrading instead of cancelling
If a server turns out to be too small, upgrade it to a bigger plan rather than starting again. If it’s more than you need, talk to our team about the options at your next renewal.